Effective Date: 10th October 2024

Welcome to KitchenHub! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have parental consent to use our services.
  • KitchenHub reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

2. Products & Pricing

  • KitchenHub strives to ensure accurate product descriptions and pricing on our website. However, we do not guarantee that all product details are error-free, complete, or current.
  • Prices for products are subject to change without notice.
  • Promotions, offers, and discounts are time-limited and may not be available for all products.

3. Orders & Payment

  • Orders can be placed through our website or by contacting our customer service team. All orders are subject to availability.
  • Payment for products must be made in full at the time of ordering. We accept various payment methods, including M-PESA, credit/debit cards, and bank transfers.
  • We reserve the right to cancel or refuse any order at our discretion, including cases where the product is unavailable, errors in pricing, or fraudulent activity is suspected.

4. Delivery Policy

  • KitchenHub delivers products within Kenya. Delivery timelines may vary depending on your location and product availability.
  • We will provide you with delivery estimates at the time of your order. While we strive to meet these estimates, we are not responsible for delays caused by third-party carriers or unforeseen circumstances.
  • You are responsible for providing accurate delivery information. KitchenHub will not be liable for failed deliveries due to incorrect addresses or contact details.

5. Returns & Refunds

  • Please refer to our Returns & Refunds Policy for detailed information on how to return items, the eligibility of returns, and refund processing.
  • To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.
  • Refunds will be issued through the original payment method after the product is inspected and deemed eligible.

6. Warranty

  • Many of the products sold by KitchenHub come with a manufacturer’s warranty. Warranty terms and conditions are provided by the respective manufacturers and may vary between products.
  • KitchenHub is not responsible for any issues related to product warranties. For warranty claims, you should contact the product manufacturer directly or our customer service team for guidance.

7. Intellectual Property

  • All content on the KitchenHub website, including text, images, graphics, logos, and product descriptions, is the property of KitchenHub or its content suppliers and is protected by intellectual property laws.
  • You may not reproduce, distribute, or use any content from our website without prior written permission from KitchenHub.

8. Limitation of Liability

  • KitchenHub is not liable for any damages resulting from the use or inability to use our products or website, including indirect, incidental, or consequential damages.
  • Our liability is limited to the cost of the product you purchased from us.

9. User Conduct

  • You agree not to use the KitchenHub website for any illegal or unauthorized purpose. This includes uploading or distributing any material that is harmful, offensive, or violates the rights of others.
  • We reserve the right to terminate or restrict your access to our website if you engage in any prohibited activities.

10. Privacy Policy

  • KitchenHub is committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Kenya.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: